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*(calls to this number will cost 2p per minute plus your phone company’s access charge)

Calls welcome via Text Relay Service.

Please note that all calls are recorded for training and monitoring purposes.

Anti-Social Behaviour logging

woman_on_phoneAstraline can alleviate the problems of your Anti Social Behaviour needs 24/7.

Your residents are of the utmost importance to your Housing Association and this very cost effective service can provide the following benefits to you and your customers:

  • The caller is greeted by a professional call handler who is trained to put callers at ease however distressed.
  • Information is logged for your Housing professionals at the time the incident occurs ensuring greater accuracy.
  • The service is available day or night, reducing caller frustration,
  • Housing Associations become aware quickly of repeat offences.
  • All calls are voice recorded and can be verified for accuracy,
  • Incident reports and voice recordings can be used as evidence in the more severe cases,
  • Satisfies all aspects of customer accessibility as set in the KLOE audit (Key lines of enquiry)
  • The support system can be easily extended to give tenancy advice and basic rent enquiries outside normal working hours.