repairs reporting services
We can help you deliver a first class, cost effective emergency repairs service to your residents.
Astraline works alongside your existing systems and protocols for screening repairs. We will assign jobs to your nominated contractors, which can be backed up with our own network of contractors (used by many other Housing Associations).
Our trained operators are prepared to go the extra mile to reassure your residents and provide a solution to the emergency repairs problems they may have. All calls are monitored and recorded.
Reports on the service that has been delivered will be transmitted to you by email ready for when your team starts work. We can even take your calls 24/7 reducing your out-of-hours repair bills.
All services are backed up by a multi-layered disaster recovery and business continuity plan and our teams have the support of our managerial staff on call.