Lisa Brumwell - Operations Director

Lisa Brumwell, our Operations Director is responsible for leading the team of dedicated operators and the responder team to deliver exceptional levels of service 24 hours a day, 7 days a week. Lisa brings more than 30 years of call centre and sales management experience in the private sector where she has led cross functional teams within blue chip organisations. Lisa is passionate about customer service and ensures that the operation delivers a quality service on every call and is accountable for the operation maintaining TSA Accreditation each year. This involves an intensive audit of the procedures and service that Astraline deliver. Lisa is PRINCE 2 qualified.

Meet the team With extensive knowledge in technology enabled-care and a passion for customer service, our team is there to support thousands of people to live independently.
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