Additional services

We know how important it is to provide peace of mind to residents and their loved ones. That’s why our additional services are designed to provide extra support when needed and reassurance to their loved ones.


Wellbeing call

If a resident’s next of kin or carer is away, or they live alone and would like some additional support, we can place an automated call to the resident to check on their wellbeing. If there is no response, the automated call is transferred to a member of team. They will try to make contact with the resident, and will the appropriate action if they are unable to.

Find out more

Response call

Astraline have a dedicated mobile response team who can respond in person to emergency calls from residents within certain areas. They are advanced first aid trained and carry lifting equipment to help your customers up safely. They can even provide advice and signpost them to other services as needed. This is a 24/7 service with a target response time of 45 minutes.

Find out more

Medication reminder

With the purchase of a pill dispenser, we can contact a resident should they not take their medicine. The device connects to their alarm and will trigger a call should the medication not be taken, providing peace of mind for their loved ones.

Corporate enquiries

For more information on how we can support you and your customers, please complete the form below.

Why Choose Astraline? We are one of the UK’s leading providers in technology-enabled care services, supporting over 70,000 customers to live longer in their own homes.
Partnering with Astraline We work with you to deliver reliable and effective telecare solutions to give your customers and their families reassurance that they are safe and well.