Alert Button |
the integrated call button located on the Alarm Unit and used to activate the Alarm Unit |
Alarm Unit |
the unit plugged into your telephone line and power supply and used to contact our alarm receiving centre |
Contract |
the contract between us and you for the supply of the Services in accordance with these Terms |
Cooling-off Period |
as defined in clause 5.1 |
Customer Default |
as defined in clause 11.7 |
Equipment |
the will be required to be installed at your property to allow the Services to be provided |
Force Majeure Event |
as defined in clause 14.1 |
Installation |
as defined in clause 7.2 |
Keyholder |
as defined in clause 9.1.2 |
Key Safe |
a mechanically locking, secure external safe for storing a key to your property |
Maintenance Service |
as defined in clause 8.5 |
Minimum Term |
as defined in clause 12.1 |
Monitoring Service |
the monitoring service whereby on the activation of the Telecare Device, the Alarm Unit contacts our alarm receiving centre |
Monthly Charge |
as defined in clause 10.2 |
Order |
your order for the Services as set out in the “Checkout” area of our website |
Order Confirmation |
as defined in clause 4.6 |
Sevices |
the services that we are providing to you as set out in the Order (including the supply or installation (as appropriate) of the Equipment, the Monitoring Services and the Maintenance Services |
Set-up Fee |
as defined in clause 10.1
|
Telecare Device |
the device that has been selected to be used to notify the Monitoring Centre of a need for assistance – pendant, watch, mobile phone |
Terms |
the terms and conditions set out on this page as amended from time to time in accordance with clause 4.9; |
We or Us |
Johnnie Johnson Housing Trust Limited (company number IP19198R) through the name ‘Astraline’ in relation to the Services |