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Protecting your privacy

A privacy policy is a common way for companies to provide their customers with information about all the ways their personal data is being used.

How we store your personal information:

We will always provide a clear explanation of why we’re asking for information at the point we collect it. This page briefly details the main reasons we process data. If there’s not enough information here then please get in touch. We can provide you with a copy of the relevant collection form which will tell you more.

SENSITIVE DATA: we’ll ask you for personal information to safeguard you and protect others.

SHARING DATA: we share information with local authorities/emergency services/technology partners as part of our service.

Need to correct your personal information?

Data Protection Officer: Our Data Protection Officer can be contacted at dataprotection@jjhousing.co.uk.

GDPR

This page forms part of Astraline’s response to GDPR and the UK Data Protection Act 2018. Specifically, it’s our response to GDPR Article 12 (Transparency and the exercise of the rights of the data subject). The notices you’ll see on our data collection forms are our response to GDPR Article 13 (Information to be provided where personal data are collected from the data subject).

Your data protection rights

Under data protection law, you have rights including:

Your right of access – you have the right to ask us for copies of your personal information.

Your right to rectification – you have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – you have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – you have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – you have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – you have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

How to complain or raise a concern

If you have any concerns about our use of your personal information, you can talk to us at:

Customer services: TalkToUs@jjhousing.co.uk, 0345 305 5335

Write to us: Head Office, Astra House, Spinners Lane, Poynton, Cheshire, SK12 1GA

Information commission

You can also complain to the Information Commissioners Office (ICO) if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

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We understand that not everybody is the same and as a result, we offer a wide variety of products and services to fit different lifestyles and needs.

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