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Customer promise

We want you to be happy with the services you receive, so we created our customer promise to reinforce our ongoing commitment to providing outstanding customer service.

Our promise to you

We pride ourselves on delivering a service that is honest, trustworthy and reliable. Our emergency response team will be available 24-hours a day, 365 days of the year, to help you stay safe and live independently.

Development and research

We will develop and research the most innovative, efficient and cost effective ways to keep you safe.

Reliable customer service

We will answer your call in under 60 seconds, 24 hours a day, 365 days of the year.

Emergency response

If you need urgent medical attention, we will contact the emergency services.

Customer consultations

We offer customer consultations to help you find the best product and service to suit you.

Experience you can trust

98%

of our customers would recommend us to a friend

21

years of experience in technology-enabled care services

70,000+

customers supported by Astraline in the UK

94%

of calls answered in under 60 seconds

astraline-dave

Meet David...

"I have been diagnosed with MS for about 10 years. I still work full-time from home, and I live on my own in a very quiet area. After many falls at home, I decided to use Astraline’s services. It wasn’t expensive so I thought I would give it a try."

Find the right product for you

We understand that not everybody is the same and as a result, we offer a wide variety of products and services to fit different lifestyles and needs.

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Our Partners By working with Astraline, your business will help make the lives of older and vulnerable people better.
Accreditations We are proud to be accredited by the TSA and certified by the the Quality Standards Framework (QSF), which recognises our commitment to provide safe, reliable and affordable services to our customers.