We want you to be happy with the services you receive, so we created our customer promise to reinforce our ongoing commitment to providing outstanding customer service.
Our promise to you
We pride ourselves on delivering a service that is honest, trustworthy and reliable. Our emergency response team will be available 24-hours a day, 365 days of the year, to help you stay safe and live independently.
Development and research
We will develop and research the most innovative, efficient and cost effective ways to keep you safe.
Reliable customer service
We will answer your call in under 60 seconds, 24 hours a day, 365 days of the year.
If you need urgent medical attention, we will contact the emergency services.
We offer customer consultations to help you find the best product and service to suit you.
Experience you can trust
"I have been diagnosed with MS for about 10 years. I still work full-time from home, and I live on my own in a very quiet area. After many falls at home, I decided to use Astraline’s services. It wasn’t expensive so I thought I would give it a try."