Compliments & Complaints
Would you like to send in a compliment on the service you have received? Or maybe you have a complaint we can help you resolve?
Find out about the TSA – The Voice of Technology Enabled Care
The TSA is the industry and advisory body for technology enabled care (TEC) in the UK
They work and lobby for the increased uptake of digital solutions and TEC into health and social care.
Their mission is to drive the transformation and growth of the TEC industry so that people can choose technology enabled care to enrich and enhance their everyday lives.
Visit the TSA WebsiteCompliments & Complaints
Would you like to send in a compliment on the service you have received? Or maybe you have a complaint we can help you resolve?
Complete the form and a member of our team will be in touch.
Complaints Procedure
Astraline is governed by the TSA (the industry and advisory body for technology enabled care (TEC) in the UK) guidelines on responding to and dealing with any complaints made about the services we provide.
All complaints will be investigated and responded to within 5 working days and for more complex complaints Astraline aims to resolve within 20 working days.
Any complaints not resolved to the satisfaction of the customer will be referred to the Operations Director. All complaints are collated and monitored for review each month to help identify trends and opportunities to introduce service improvements. All calls are recorded and kept for a minimum of 3 years.
Alternatively call us on: 01625466681
Find out about the TSA – The Voice of Technology Enabled Care
The TSA is the industry and advisory body for technology enabled care (TEC) in the UK
They work and lobby for the increased uptake of digital solutions and TEC into health and social care.
Their mission is to drive the transformation and growth of the TEC industry so that people can choose technology enabled care to enrich and enhance their everyday lives.
Visit the TSA WebsiteWrite to us
Prefer to get in touch by post? Send us a letter to:
Astraline, Eden Point, Three Acres Ln, Cheadle Hulme, Cheadle SK8 6RL