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Welfare Calls

As part of our Welfare Calls service, a friendly member of our team will give you, or a loved one, a call to check that everything is OK.

You may benefit from our Welfare Calls service if you live alone, worried about a loved one’s safety or would like to receive a friendly call from a member of our team.

This service, is separate to our 24-hour monitoring service, and consists of daily or weekly call from our Astraline team. We will call to check that everything is OK, ask how your day is going and if you require any additional support.

Frequently asked questions...

We provide standard automated management reports for our clients. If you require something bespoke, we can work with you to make sure you get the information you need.

We also hold regular contract review meetings to ensure that the service we offer continues to meet your neeeds.

We can provide the following services:

  • Monitor Telecare equipment
  • Provide emergency assistance using Emergency Services, Next of kin or named contact.
  • Loan Worker Monitoring
  • UMO Web – Provide Support for Web based Portal for your own clients
  • Daytime and Out of hour Repairs
  • Welfare Calls
  • Manage Mobile Response Service

Request a call back

Want to know more about how Astraline can support your business and your customers? Request a call back.

Alternatively ring our contact number: 0345 217 0721

Why Choose Astraline? We are one of the UK’s leading providers in technology-enabled care services, supporting over 70,000 customers to live longer in their own homes.
Partnering with Astraline We work with you to deliver reliable and effective telecare solutions to give your customers and their families reassurance that they are safe and well.