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Welfare Calls

As part of our Welfare Calls service, a friendly member of our team will give you, or a loved one, a call to check that everything is OK.

You may benefit from our Welfare Calls service if you live alone, worried about a loved one’s safety or would like to receive a friendly call from a member of our team.

This service, is separate to our 24-hour monitoring service, and consists of daily or weekly call from our Astraline team. We will call to check that everything is OK, ask how your day is going and if you require any additional support.

Frequently asked questions...

When your personal alarm is activated, it automatically connects to a member of our team, at our UK based Emergency Response Centre. Depending on the situation, our team will then arrange the appropriate help. This could be notifying a family member or alerting the emergency services.

Our team are professionals and will quickly realise that you are unable to speak to them. Our team will contact the emergency services or one of your nominated contacts.

No. Our services are for anybody who wants the reassurance that help is at hand 24 hours a day. It may be that you have a long-term health condition, or disability, and Astraline will give you the confidence to go about your daily life knowing that help is at hand if ever you need it.

Products to consider...

  • Pull Cord
    Pull Cord
    £41.00

    The Pull Cord, from Astraline, can be strategically placed around your home giving you extra peace of mind that you can call for help in an emergency.

    See product details
  • Chair Sensor
    Chair Sensor
    £25.50

    Astraline offer a wide range of pressure mats which can be positioned under a carpet, rug, chair or bed.

    See product details
  • Bed Sensor
    Bed Sensor
    £25.50

    Available in small (740 x 250mm) and large (740 x 400mm). We offer a wide range of pressure mats which can be positioned under a carpet, rug or bed.

    £30 per month
    See product details
  • Smoke Detector
    Smoke Detector
    £13.75

    Our smoke alarms will automatically sound an alarm in your home and send an alert to our emergency response centre if it detects smoke.

    See product details
  • Pearl Pendant
    Pearl Pendant
    £21.00

    Connected to your base unit, when you press the button on the pendant, a notification is sent through to our Alarm Receiving Centre.

    See product details
  • Bed / Chair Sensor
    Bed / Chair Sensor
    £41.00

    Astraline offer a wide range of pressure mats which can be positioned under a carpet, rug, chair or bed.

    See product details
  • Pill Dispenser
    Pill Dispenser
    £28.50

    The Advance pill dispenser will sound an alarm to remind you to take your medication. Holds up to 28 doses

    See product details
  • Fall Detector
    Fall Detector
    £21.00

    This clever device which is worn around the wrist will automatically alert Astraline if you have fallen.

    See product details
  • Request a call back

    Want to know more about how Astraline can support you and your loved ones, request a call back.

    Alternatively ring our contact number: 0191 209 1783

    Why Choose Astraline? We are one of the UK’s leading providers in technology-enabled care services, supporting over 70,000 customers to live longer in their own homes.
    Partnering with Astraline We work with you to deliver reliable and effective telecare solutions to give your customers and their families reassurance that they are safe and well.