Welfare Calls

How does our pricing work?

Our pricing is simple. One set up fee that we will take at the end of this order process. This set up fee includes postage, packing and getting set up on our systems. On some products and services, you will then pay a monthly fee which is for the rental of the product and the 24/7 monitoring. It’s that simple!

All of our prices exclude VAT. Depending on your situation, if the person using the product or service is disabled or has a long-term illness, you will not have to pay VAT on your purchase. You will be asked to confirm eligibility for VAT exemption before completing your order.

Welfare Calls

Automated calls can be placed to yourself or your loved one to check on their wellbeing.

£5.60 (Ex VAT)


How it works

Offering extra peace of mind when a next of kin or carer is away or unavailable, we can place a daily automated call to resident to check on their wellbeing. If there is no response, the automated call is transferred to a member of our team. They will try to make contact with the resident, and will take the appropriate action if they are unable to.



Welfare calls must be purchased in advance in blocks of 7 days where you can specify a morning or evening call. You can add multiples of 7 days to cover the period of time you are away, managing all your requests through the account page on our website.

Frequently asked questions

Astraline will arrange collection of the equipment or provide a pre-paid package for the equipment to be returned in.

Contact Astraline and we will arrange for device to be repaired or replaced.

Your devices will either be delivered by one of our TEC Officers or shipped by Royal Mail.

All prices are inclusive of delivery

Payment can be made by debit or credit card. For our ongoing monitoring service, you can set up a monthly direct debit from your bank account.

Enquire about this product

Want to know more about this product and our services? Complete the form and a member of our expert team will call you back.

Alternatively call us on: 03452170721

Find the right product for you

We understand that not everybody is the same and as a result, we offer a wide variety of products and services to fit different lifestyles and needs.

Complete our assessment tool

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  • Needs Assessment Our assessment tool, helps you find the right devices for your lifestyle and needs.
    Why Choose Astraline? We are one of the UK’s leading providers in technology-enabled care services, supporting over 70,000 customers to live longer in their own homes.