Scammers are using the upcoming energy rebate from the government to target residents across the UK.
Astraline are keen to ensure that our personal alarm users are up to speed with the risks and know how to respond to potential scams. When our responders are answering a personal alarm call users can discuss any concerns they may have.
Ofgem have reported that scammers are sending emails and text messages appearing to be from energy suppliers or Ofgem itself offering rebates. This is a scam and the link could harvest your personal data so be scam aware.
Tips on how to avoid scams and what to do if you are affected –
-
Stop
Reject, refuse or ignore contact claiming to be from Ofgem or an energy company that looks or sounds unusual, such as a request for your bank or personal details. They would never ask for this information.
-
Check
Check email addresses. Any emails to or from Ofgem always end @ofgem.gov.uk. Look for other emails you have received from your energy provider and check it matches.
Check branding. The company logo will always be present in our communications. It should never look stretched, blurry or distorted.
Check your name. How do they usually address you? Is your name correct? If they usually address you by your first name – have they changed to Mr/Mrs – this could be an indication that something is wrong.
-
Protect
Only criminals will try to rush or panic you.
End the call, forward the email to an address you trust at the company, call a number you know is right for the business and ask them if it was a genuine contact. Legitimate companies will be glad to help you avoid scammers and willing to review any material you have received.
Contact your bank immediately if you think you’ve fallen for a scam. Report it to Action Fraud if you live in England or Wales, and Police Scotland in Scotland. You can forward emails to – Report@phishing.gov.uk
You can find more help and advice here – https://www.takefive-stopfraud.org.uk/