Astraline Retains TSA QSF accreditation

First Published: 28/03/2024

Exciting News from Astraline!

We are delighted to announce that Astraline has once again retained the TSA – The voice of technology enabled care QSF accreditation! This accreditation is a testament to the hard work and dedication of our team in delivering top-notch service.

TSA, the regulatory authority for the TECS industry, plays a crucial role in upholding the quality and safety of Technology Enabled Care (TEC) through the establishment and refinement of standards, alongside conducting impartial audits and granting certifications.

The QSF framework, developed in partnership with key stakeholders, sets the standard for quality in the TEC sector and is UKAS accredited.

With a firm foundation in principles of quality, safety, innovation, and continuous enhancement, the QSF addresses the growing importance of maintaining elevated standards in TEC services and digital solutions. This ensures the well-being of service users, caregivers, and families alike.

Joe McLoughlin, Astraline Managing Director, expressed his gratitude, stating, "Our continued accreditation to the QSF framework demonstrates Astraline's commitment to quality at every level. Thanks to our fabulous colleagues and loyal customers for their support. We continue our push to support safe, active, meaningful living through our smart digital services and technology."

Areas highlighted as outstanding include our commitment to hybrid working, colleague wellbeing and, as one of the first monitoring centres to be 100% digital, proactively supporting both private and corporate customers in their transition to digital.

“The full audit allows us to review all aspects of our service delivery from monitoring, to TEC response and installation to innovation and our work within the wider sector" said Lisa Brumwell, Astraline Operations Director. “It is an intensive piece of work that rigorously allows us to demonstrate our compliance involving all members of the Astraline team to present hundreds of pieces of evidence. It is hard work but incredibly important to us and to our customers that we hold ourselves to the highest standards.”

In an era where TEC services and digital solutions are increasingly indispensable in people's lives, our gold-standard commitment to quality is paramount to safeguarding their safety, welfare and data.