Beware of Scam Calls Posing as Telecare Companies

First Published: 10/06/2024

We have been made aware of a recent scam involving phone calls from individuals pretending to be from a telecare company. These scammers claim they are sending new telecare equipment in the post and request your bank details. We want to reassure you that these calls are NOT from Astraline.

How to Identify a Scam Call

Phone scammers often pose as representatives from trusted organisations, such as banks, the police, or telecare companies, to trick you into giving them personal information. These calls can be either automated or from real people and might ask for your banking details or instruct you to transfer money.

What to Do If You Receive a Suspicious Call

If you receive a call you suspect is fake, follow these steps:

  1. Do not provide any personal information: Hang up immediately if the caller asks for your bank details or other personal information.
  2. Verify the caller's identity: If you are unsure whether the call was legitimate, contact the organisation directly using a known and trusted phone number.
  3. Report the incident:
    • If you have lost money or been hacked, report it to the appropriate authorities:
      • In England, Wales, or Northern Ireland, report it online or by calling 0300 123 2040.
      • In Scotland, report to Police Scotland by calling 101.
    • If you have not lost any money but received a suspicious call, report the scam call number to 7726. This is a free service provided by your phone carrier to track and block scam numbers.
      • To report, text 7726 with the word 'Call' followed by the scam caller’s number.


Always be cautious when receiving unsolicited calls, and if in doubt, hang up and contact us directly on 01625466681 or to verify any claims. Your safety and security are our top priority. Stay vigilant and report any suspicious calls to help protect yourself and others from scams.