Our Professional Service
We are Astraline: a partnership for living. Established in 2000, we provide customer-led, flexible safety services through our 24 hour call monitoring centre. Our vision is to be a leading specialist provider of caring, responsive and reliable services, providing reassurance to individuals, families and organisations, in order to help people maintain their independence by ‘Living Longer, Living Better’.
As a trusted provider Astraline’s turn-key solution is designed to meet all your telecare, out of hours response and lone worker needs. Astraline is accredited to the Telecare Service Association (TSA) Quality Standards Framework (QSF)
Our monitoring centre is based at our head office in Poynton, Cheshire. We believe that it is the “HUB” to deliver technology enabled care (TEC) and safety-critical services. The Astraline call centre is staffed to cope with the monitoring needs for more than 100 organisations.
Our staff are trained to deal professionally with our partners and the diverse nature of calls. We take pride in treating every person with kindness, respect and understanding.
We plan rotas many weeks in advance; current and historical call volumes are assessed to establish what levels of cover will be required. Our flexible bank of staff is available at short notice work on site or remotely for immediate cover as needed.
Solid project management and consultative approach
We have a proven track record of assisting many organisations to design and implement services, using a tailored Prince2 approach.
We look at your customers and make recommendations based on their particular needs for at home and out of home telecare, and we design a package tailored to their needs.
Disaster recovery and robust business continuity
We have a comprehensive Business Continuity and Disaster Recovery process. UMO, our call monitoring platform, works to a 99.99% availability, operates in accordance with the British Standard BS8521 and provides us with unequalled open platform flexibility. We carry out an end-to-end test twice yearly in line with TSA requirements and audited annually by them.
Future proofing the service – the journey to digital
We have a rapidly expanding digital telecare and telehealth offer and the requisite experience, knowledge and skills to grow our service as your needs change.
Our market-leading work with Session Internet Protocol (SIP) and Internet Protocol (IP) was recognised nationally. We were finalists for innovation at the 2016 Telecare Services Association Crystal Awards. Our move to a fully digital and cloud-based infrastructure away from physical phone lines creates a future-proof solution and provides:
- faster connection speeds
- better call management and routing
- more flexibility in how we deliver our services
- issue resolution ‘over the air’